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Private feedback - what is it and why use it?
Where do your best-practice templates come from?
Where do your best-practice templates come from?

We thought you'd never ask...

Julian Cook avatar
Written by Julian Cook
Updated over a week ago

You get great outcomes by asking great questions. Poorly-phrased questions lead to pointless processes.

That’s why we first vet our feedback forms with leading clinical psychologists. Then we ask employees which questions have helped them do better work and have more meaningful relationships. Then we update our question library for all customers to leverage - and slap them on screen as 'best-practice templates'.

The 2 clinical psychologists that have had the biggest impact on our templates are Prof. Samuel. A Culbert and Dr Anna Janssen.

Prof. Samuel. A Culbert

Samuel is an award-winning author, researcher, and professor at UCLA's Anderson School of Management.

His laboratory is the world of work where he puts conventional managerial assumptions under a microscope to uncover and replace dysfunctional practices.

In his words "I’m out to make the world of work fit for human consumption."

Samuel is a regular contributor to Forbes, The Wall Street Journal and Huffington Post and is best known for his books Get Rid Of The Performance Review and Good People Bad Managers.

He has been a mentor and personal friend to Julian (Howamigoing Co-founder) since 2016.

Podcast #117 - Samuel A. Culbert, "Get Rid of the Performance Review!"  [With Transcript] – Lean Blog

Dr Anna Janssen

Anna is a Chartered Clinical Psychologist registered with the Health and Care Professions Council. She is a member of the British Psychological Society and a member of the Society’s Division of Clinical Psychology, Faculty of Clinical Health Psychology and Faculty of Oncology and Palliative Care.

Anna has a particular interest in and has dedicated much of her research to understanding the personal impacts of psychological safety in the workplace.

She is based in London and has published over 20 articles in international peer-reviewed journals in psychology and health care. She has written several book chapters and presented her work at conferences world-wide.

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