As with most things in life, sentiment analysis is not 100% accurate. But it gets better with time and practice :)

We’ve fine tuned our sentiment analysis such that normally, 95%+ of feedback responses are accurately categorised as Positive, Negative or Neutral.

Each time sentiment analysis is used within Howamigoing, we review the response categorisations to try to improve our algorithm.

That means you may disagree with a small percentage of the sentiment categorisations.

If this is the case, please take a screengrab and contact us using the messenger in the bottom right hand corner of the screen. Please include details of:

  • The question(s) you disagree with the categorisation(s) for

  • What you think the categorisation(s) ought to be

As you know, we love feedback and we’ll use your feedback to continually improve the results. 💪

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